When the sprayer stopped working on my daily standby Frizz-ease leave-in conditioner, I had to go to work looking like...well, picture Raggedy Ann with her little cloth thumb in the electric socket. The online help wasn't making me feel better, so this morning I called the 800 crew.
I got an actual grown woman who seemed to want to help! She asked for a lot of numbers off the bottle, and quickly promised me a coupon for a replacement.
She said it will take 8 to 10 days for the coupon to get here, so til then, the looks of this hair will at least provide fun for the local grooming police. But the bottom line is, John's customer service is SO far above the other companies I've called in years.